FAQ’s

WHERE CAN I BUY VIVIEN KONDOR PRODUCTS?
You can buy Vivien Kondor products from this site. You can also find us on Amazon – just search ‘Vivien Kondor’
You’ll soon be able to find us in stores. Keep an eye on our website and subscibe to our newsletter, to be among the first to find out the freshest news
WHAT IS YOUR RETURNS POLICY?

We hope that you are happy with your order, but if for some reason you are not you can return this to us for a refund. You can return your item to us within 30 days for a full refund if the product is in a re-saleable condition.

 

Unopened, with all original product packaging and hygiene seals untouched, we are unable to offer a refund, replacement or exchange on items that are not re-saleable.

 

Please send your items back to the following address:

 

European Lacquers

27 Hornsby Square

Basildon

Essex

SS15 6SD

 

Please notify us as soon as possible with any issues by contacting our customer service team at sales@vivienkondor.com or calling us on 01268833384 between 9am – 5mp Monday – Friday.

 

Please note you must return the whole product in the correct condition for a refund.

 

I WRITE A BEAUTY BLOG / ARTICLE AND WANT TO REVIEW VIVIEN KONDOR PRODUCTS – CAN I RECEIVE SAMPLES?
We are happy to provide samples to bloggers and writers who we feel target our ideal market and write about similar products on their publication
If you would like to review Vivien Kondor products please contact us at sales@vivienkondor.com. Please include a link to you site and social media accounts
WHERE DOES VIVIENKONDOR.COM SHIP TO?
Currently vivienkondor.com ship to anywhere in the UK and Europe
WHAT ARE THE INGREDIENTS OF VIVIEN KONDOR PRODUCTS?
A full list of ingredients can be found on each product page next to the product description
HOW CAN I FIND OUT ABOUT NEW PRODUCTS AND KEEP UP TO DATE WITH VIVIEN KONDOR NEWS?
You can follow any of our social media sites by clicking the links at the bottom of this page. We also have a blog that is updated regularly
ARE YOUR PRODUCTS CRUELTY FREE?

 Vivien Kondor London confirms that we have never and will never test our products or their individual ingredients/raw materials on animals. We are against animal testing and the mistreatment of animals. We will never knowingly purchase from any supplier or manufacturer who participates in any form of animal testing or cruelty.

Our micas and fragrance oils are 100% vegan and we’re pretty proud of that.  We believe in using and selling only cruelty-free products and we do not use or sell products that have been tested on animals.  We are an animal loving team here.